V/SUAL Girls Fleece Pullover Crewneck Sweatshirt Sweater Van Visual Men Charcoal

If for any reason you are not satisfied with your purchase, you may return the item(s), in new, unworn condition within 30 days of the date of delivery for a full refund or an exchange of similar value.

We will not accept returns after this amount of time. 

Need a Return Label? 
To receive a FREE Return Label, contact us directly via email at info@apparelzoo.com.

To return an Order, follow our three step process:

1. Fill Out The Return Form: This form is included with your order. It must be filled out completely to ensure a speedy return.

2. Package Your Return: Include the original tags and original packaging. 

3. Ship Your Package: Drop-off the package with your local US. Post Office.

That's it!

• To Return an item purchased from eBay.com, please read our Return Policy HERE
• To Return an item purchased from Amazon.com, CLICK HERE

Return Shipping is FREE within 30 days, unworn with original tags and packaging. 

When re-packaging an item, please consider safely handling the item(s) by folding them properly, packaging fragile items carefully. 

To make an exchange:

Write the SKU Number and Size of the Product you want to exchange on the Return Form included with your purchase. You can find the SKU number at the bottom of the Item's description page. It must equal or lesser value of the original purchase price. Exchanges will ship within 3 business days upon the date of return. 

To receive a refund:

Select the "Refund" Option on your Return Forn. 

Refunds are issued usually the same day we receive the package. You will be contacted as soon as this request has been made to the email on the order form.

• Credit Card Purchase can take 3 to 5 business days to transfer 
• Paypal purchases release funds back to the account within 24 hours. 

If you have any questions, feel free to contact us at any time. 

Listed below are shipping details for Apparel Zoo, including the geographies shipped to, the service levels offered, and the prices charged.
Shipping rates vary depending on the weight of the item and location of delivery. Shipping rates appear during the checkout process.

Free Standard US Post: Arrival within 3-5 business days

Priority Shipping: 1-3 Day Business Days 

2-Day Priority: Within 2 business days 

Overnight Express: Purchase before 11am PST to receive within 24 hours of purchase. Orders placed after 11am will be shipped the next day.

*APO/FPO Street/ PO BOX: 18-32 Business Days, Free Charge

First-Class Package International Service: Varies by Destination, up to 6 weeks for delivery.

Apparel Zoo Ships to: America, Canada, Mexico, South America, Asia, Australia, Europe, New Zealand

Excludes: Jordan, Yemen, Oman, Lebanon, Iraq, Russian Federation, Belarus, Croatia, Republic of, Czech Republic, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Ukraine, Togo, Tunisia, Saint Helena, Malawi, Cape Verde Islands, Congo, Republic of the, Gambia, Libya, Rwanda, Uganda, Guinea-Bissau, Madagascar, Senegal, Cameroon, Namibia, Egypt, Gabon Republic, Angola, Western Sahara, Tanzania, Reunion, Benin, Swaziland, Liberia, Guinea, Mozambique, Ethiopia, Kenya, Lesotho, Botswana, Mali, Sierra Leone, Algeria, Chad, Mayotte, Burundi, Morocco, Zimbabwe, Ghana, Seychelles, Somalia, Central African Republic, Mauritius, Côte d'Ivoire (Ivory Coast), Congo, Democratic Republic of the, Eritrea, Nigeria, Burkina Faso, Zambia, Mauritania, Comoros, Djibouti, Equatorial Guinea, Niger

Apparel Zoo Inc. DOES NOT SHIP to any International Freight Services. Your order will be canceled if the Shipping Address is one of the following locations below or contains a reference ID number in the address line from any other service provider. Note these addresses are marked for fraudulent international transactions. If you are serious about International buying, please use our trusted INTERNATIONAL SHIPPING PROGRAM or one of our USPS/FEDEX postal service options during check-out.

We ship using FedEx or USPS. Please allow three full Business Day for processing. Orders placed will ship the following 1-3 business days. We do not ship the same day the order was placed. We ship worldwide to most countries. Please see our exempt list. FedEx transit time varies based on your zone and the method, your order will have an estimate of the transit times when you check out.

International Customers: Due to customs and/or shipping delays delivery may take over 6 weeks. We are not responsible for taxes, duties, or fees your country may charge. Sometimes packages get lost through customs. In this case, we will refund your total purchase amount. Ebay systems give an estimated delivery date only. It is not promised that your package will arrive on that day.

If you choose to refuse your package upon delivery, please inform us so we can expect it to return back to our facility. Once an item is out for delivery, we have no control over time or procedure. It is then in the hands if USPS or FedEx. We ask that Negative feedback is not reflected based on delivery time. We are not at fault. We make sure every order is shipped within one business day.

We will update your order with tracking information to the email provided.

P.O. BOX ADDRESSES:
We charge an additional $16 for orders that weigh 3lbs or more shipping to a P.O. Box address. Additional fees will be charged after checkout. P.O. Boxes are more expensive to ship to and we ask that the buyer cover all charges. Thank you in advance.

All Orders placed on Friday & Weekends may not ship until the following Monday. Our region frequently discontinues weekend pick-up. We expedite orders free of charge. Rest assure, we get your order shipped before 5pm PST Monday. Monday-Thursday: All orders require one-business-day for processing. Message us within 24 hours would like to cancel your order. The status of your order will be "COMPLETE" once shipped. A tracking number will be emailed to you. You may check the status of your package on our website tracker on this Link or USPS.com / Fedex.com.

We accept all major Credit Cards (Visa, Master Card, American Express, Discover) through PayPal for security purposes. You do not need a Paypal account to shop with us but you do need to verify a few steps during the checkout process.

We make sure that your payment is safely verified through PayPal Fraud Management filters. Billing addresses are required to be the same match with your bank in order to process an order. Paypal may refuse payment after the order is confirmed. You will be notified if your order is canceled. Declined transactions are based on a third-party authorization service. The cardholder's billing and shipping address must match in order for the transaction to process. Call you bank if further card issues occur. If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Our Fraud Department catches 99.9% of fraud orders before they are processed. Your information is always safe with us.

California orders are required to pay 9.75% sales tax by law. Yes, California rates vary but because you are purchasing from a store located in Los Angeles, it is considered purchasing in our region according to our state taxes. We just like to follow rules. We 100% apologize for charging sales tax. Blame Uncle Sam!

IF YOU WOULD LIKE TO CANCEL A TRANSACTION, PLEASE NOTIFY US IMMEDIATELY, NO LATER THAN 24 HOURS OF THE PURCHASE DATE. ONCE AN ITEM IS SHIPPED, WE CANNOT RETRIEVE IT.

If the shipping address is different from the address provided, please contact us immediately. If the PayPal addresses are different, and no special instruction has been provided, Apparel Zoo will send the order to the address provided.