FAQ

Are the products sold on Apparel Zoo authentic?

Yes, all of the merchandise sold on apparelzoo.com is 100% authentic, original goods manufactured or licensed by the brand as advertised on the Apparel Zoo website.

Do you have a retail location?

No, Apparel Zoo is an online retailer only.  Our business offices and warehouse are located in downtown Los Angeles; however, these are not open to the public and we do not currently have a physical location offering retail services to the public.

What is your returns policy?

Apparel Zoo offers a 14 day, money back guarantee on all goods sold, provided that the return package is postmarked no later than 14 days past the customer’s initial receipt of goods and that the goods are unused, in their original condition.

Customers are responsible for the shipping costs associated with returning merchandise.

Besides credit card, what other methods of payment do you accept?

Unfortunately, in order to protect both parties from fraud, lost or stolen payments, or other complications involving the billing process, Apparel Zoo requires a valid credit card for all sales transactions.

Do you only ship to residential addresses?

Apparel Zoo offers our customers a choice of shipping services: UPS, FedEx, and USPS.  Each service has unique policy, info regarding which is available through their customer service departments.

Do you accept international orders?

Yes, Apparel Zoo does accept international orders.  If you are unable to complete a transaction through our shopping cart because of your address, email us at info@apparelzoo.com or call 1-800-749-5606 for assistance with your order.

Do you carry any goods not available on apparelzoo.com?

No, our entire physical inventory is available through the website.  If a customer is interested in a style or size not shown on apparelzoo.com, it is not available.  We encourage customers having difficulty locating items which interest them to contact us at info@apparelzoo.com.