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Frequently Asked Questions
Are the products sold on Apparel Zoo authentic?
Yes, all of the merchandise sold on ApparelZoo.com is 100% authentic, original goods manufactured or licensed by the brand as advertised on the Apparel Zoo website.
Do you have a retail location?
No, Apparel Zoo is an online retailer only. Our business offices and warehouse are located in downtown Los Angeles; however, these are not open to the public and we do not currently have a physical location offering retail services to the public.
Do you carry any goods not available on ApparelZoo.com?
No, our entire physical inventory is available through the website. If a customer is interested in a style or size not shown on ApparelZoo.com, it is not available. We encourage customers having difficulty locating items which interest them to contact us at info@apparelzoo.com.
What is your processing time?
Orders made through ApparelZoo.com have a 3 business day process & handling time.
What is your return policy?
At Apparel Zoo, our top priority is to provide the best possible service. We stand behind our products 100% and offer a full 14 day No Hassle Return Policy.
If for any reason you are not satisfied with your purchase, you may return the item(s), in new, unworn condition, within 14 days of the date of delivery for an exchange or store credit. It's that simple. (If a refund is requested, you will be charged a 20% restocking fee.)
All paid shipping charges are non-refundable.
To return an item, follow our three step process:
1. Complete Return Form. Simply fill out the return form included with your purchase. No need to contact us for a return authorization.
2. Package Your Return. Include the original tags and original packaging. If the original tags and/or the original packaging are not returned you will be liable for a 50% restocking fee. If the purchase is not returned in the same new condition as it was shipped you will be liable for a 50% restocking fee.
3. Ship Your Package. Apparel Zoo is not responsible for poorly packaged returns. Apparel Zoo is not liable for lost or damaged returned shipments.
You must follow these instructions exactly. Failure to do so may cause a delay in processing your return.
Please allow up to 7 days from the date your return is delivered to us for processing.
What methods of payment do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and Paypal.
Besides credit card and PayPal, what other methods of payment do you accept?
None. In order to protect both parties from fraud, lost or stolen payments, or other complications involving the billing process, Apparel Zoo requires a valid credit card or PayPal account for all sales transactions only.
Do you only ship to residential addresses?
Apparel Zoo offers our customers a choice of shipping services: FedEx and USPS. Each service has unique policy, info regarding which is available through their customer service departments.
Do you accept international orders?
Yes, Apparel Zoo does accept international orders. Due to customs and/or shipping delays, delivery may take over 2 weeks. We are not responsible for taxes, duties, or fees your country may charge.
If you are unable to complete a transaction through our shopping cart because of your address, email us at info@apparelzoo.com.
Our Free Domestic Shipping offer is valid on all United States orders with the purchase amount of $50 or more placed at ApparelZoo.com. This promotion is automatically added to your order upon checkout completion. This offer is not valid on return shipments, special orders or prior purchases and cannot be combined with any other promotional offer or coupon code.
Tracking An Order
You can track the status of your order online at ApparelZoo.com. Click on My Account and sign in to check the status of your most recent order and your order history. Click on the order number for the shipment that you would like to track. A tracking number will be displayed is order is in "Complete" status. With this number, you may view your tracking information on the USPS or FedEx shipping sites which includes the estimated date of delivery. For USPS, please estimate a standard 2 - 3 business days from the time your order has been shipped.
Order Statuses:
Order Submitted - "Processing"
Prior to sending the order to the warehouse for fulfillment and processing, your order needs to be authorized for payment. For your own protection, our Web site performs additional security checks on some orders. Our customer service team may need to contact you regarding special orders or large dollar value orders. This may delay your order processing time by one business day or more. When your credit card or PayPal payment has been authorized, your order status will appear as "Processing." It will then be sent to our warehouse to be processed and packed for shipment.
Order Delivery - "Complete"
Once your order has left our warehouse in Los Angeles, the order status will appear as "Complete." In most cases, when you select USPS or FedEx shipping, you will get your order within a week after it has left our warehouse. Ninety percent of ApparelZoo.com orders are shipped from our warehouse in Los Angeles within 2 - 3 business days (it may take longer for weekend orders). Once the order has been shipped with USPS, you can expect it within approximately five business days depending on where you live.
You may send your return back along with original unopened packaging and tags to our mailing address listed below. Upon us recieving your return, please allow 2-3 business days to process and credit your credit card or PayPal account. Once your order has been returned and processed, we will notify you via e-mail.
Before you place your order, you can view the contents and the total amount in your shopping cart. Once your order has been submitted successfully, the order will be in a "Processing" status. This only time that you may cancel or modify your order before is it sent to our shipping department for completion. Once your order enters the shipping process, no further changes can be made. You must call a Customer Service Representative to make any changes to your order when it is in "Processing" status. Click here for Customer Service contact information.
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