At Apparel Zoo, our top priority is to provide the best possible service. If for any reason you are not satisfied with your purchase, you may return the item(s), in new, unworn condition within 30days of the date of delivery for a full refund or an exchange of similar valur. We will not accept returns after this amount of time.
Need a Return Label? To receive a FREE Return Label, contact us directly via email at firstname.lastname@example.org or speak to a representative at (800) 749-5606 M-F 8am-4pm pst.
To return an Order, follow our three step process:
1. Fill Out The Return Form: This form is included with your order. It must be filled out completely to ensure a speedy return.
2. Package Your Return: Include the original tags and original packaging.
3. Ship Your Package: Drop-off the package with your local US. Post Office.
- To Return an item purchased from eBay.com, please read our Return Policy HERE
- To Return an item purchased from Amazon.com, CLICK HERE
Return Shipping is FREE within 30 days, unworn with original tags and packaging.
When re-packaging an item, please consider safely handling the item(s) by folding them properly, packaging fragile items carefully.
To make an Exchange:
Write the SKU Number and Size of the Product you want to exchange on the Return Form included with your purchase. You can find the SKU number at the bottom of the Item's description page. It must equal or lesser value of the original purchase price. Exchanges will ship within 3 business days upon the date of return.
To receive a Refund
Select the "Refund" Option on your Return Forn.
Refunds are issued usually the dame day we receive the package. You will be contacted as soon as this request has been made to the email on the order form.
- Credit Card Purchase can take 3 to 5 business days to transfer
- Paypal purchases release funds back to the account within 24 hours.
If you have any questions, feel free to contact us at any time.